The Philippine BPO industry continues to grow and is showing no signs of slowing down. According to the IT-BPM Roadmap 2022, the BPO sector is expected to grow at $40 billion in revenues and 7.6 million direct and indirect jobs, with 500,000 jobs outside of the National Capital Region.

The BPO industry serves as one of the Philippines’s top economic drivers, generating $22.1 billion in 2017. It is expected the revenues from this sector are expected to grow further at an annual rate of 5.6% from 2016 to 2022.

The Philippines has been dubbed as the “BPO Capital of the…


In any business or organization it is usually your sales team or client-facing staff who gets the credit for the growth of your business. This is because they are the ones who interact with customers and generate sales and profits. But to ensure peak performance, they need a support team. Your sales and customer service team wouldn’t be able to succeed without the help of your back office support team.

Back office support works behind the scenes. They are not the ones who deal with customers but they also have an important role in the success of a business. These…


Remote work and work from home are often used interchangeably. But they shouldn’t be because they are distinct from one another. The two terms became popular in the light of the COVID-19 pandemic as a result of health protocols issued by the government. You may have some kind of office set up in your home but are you working from home or remote working?

Both have benefits for the workplace and your team. Knowing the difference between remote work and working from home can help you with planning which will work best for your organization. …


With the growth in online shopping, one wonders if it still makes sense to put up a retail store. Over the years, the number of mobile shoppers continue to rise. E-commerce sales made up around 10 percent of total U.S. retail sales in the third quarter of 2018. 8 in 10 Americans shop online and 51% of them have purchased something from their mobile phones.

While the trend in online shopping continues to grow, it doesn’t mean that retail store shopping is dead. The truth of the matter is that a huge number of consumers shop both online and offline…


The growth of electronic commerce cannot be denied. According to statistics from BigCommerce, e-commerce sales are expected to breach the $740 billion mark by 2023 in the United States alone. In addition, e-commerce has accounted for close to 11% of all retail sales in the US. E-commerce has allowed customers to shop from the convenience of their own homes.They can simply select the product they want to buy, pay online, and wait for their order to be delivered to them.

With the popularity of e-commerce, one wonders if owning a brick and mortar store still makes sense in the era…


Being an Amazon seller can be a lucrative venture. The platform is the starting point for shoppers before going to other marketplaces. 23 percent of online shoppers go first on Amazon for inspiration when they don’t have a specific product in mind for purchase. In 2021, it is expected that more than 2.14 billion people are expected to buy goods and services online.

However, as lucrative as it is, selling on Amazon can also become overwhelming. You are competing with more than 2.5 million active sellers so you need to keep your store and inventory updated all the time. …


Selling in the Amazon Marketplace is something that every online seller should consider. Since its creation 25 years ago, Amazon has grown to become the top ecommerce platform in the world. As of 2018, Amazon’s share of the US ecommerce market hit 49%, bigger than eBay (6.6%), Apple (3.9%), and Walmart (3.7%) combined. In addition, Amazon is now the leader in online sales, with no sign of slowing down anytime soon.

On the other hand, it has also become a huge platform that can make it overwhelming for new sellers. To date, there are over 2.5 million active sellers on…


Handling projects can be extremely challenging for most managers. Your organization may be working on multiple projects but are the ones who are handling the project capable of succeeding? Statistics reveal that an astounding 97% of organizations believe that project management is critical to business performance and organizational success.

There are many challenges facing project managers that can derail the success of their projects. It may be hard for them to keep up with the pace of the project, manage resources, and ensure it stays on track and within the budget. Most organizations have a 70% failure rate and the…


As an online retailer, you want to ensure customer satisfaction. One of the ways you can check their satisfaction is through product reviews. Keeping your customers happy is the most powerful tool you can have in your e-commerce business. 63% of customers are more likely to purchase a product from a company that has product ratings and reviews.

Good reviews mean the customer was delighted enough with your product or service that they will recommend it to their friends. In this digital age, you want to make sure that you include online reviews on your website. …


A businessman and an entrepreneur are two words that are often interchangable. People often get the notion that when someone is a businessman, they are also entrepreneurs but this is not the case. Businessmen and entrepreneurs both own a business and make passive income. They both provide solutions to consumers and help with economic development. However, there are subtle and important differences between the two. In this article, we shall cover the following topics:

1. What is a businessman?

2. Characteristics of a successful businessman

3. What is an entrepreneur?

4. Characteristics of an entrepreneur

5. Difference between a businessman…

airisX

airisX provides business services: from onshore, nearshore, and offshore services to contract manufacturing to warehousing and fulfillment.

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